Effective Date: January 18, 2026
By booking transportation services with ZTE Executive Transporté, you ("Client") agree to the following terms and conditions:
1.1 Non-Refundable Deposits
All deposits are non-refundable under any circumstances, without exception. Deposits are required for charter services only. Airport services do not require advance payment.
1.2 Payment Due Date
Full payment is due upon completion of service for airport transportation. Charter services require full payment no later than 24 hours prior to the scheduled trip.
1.3 Accepted Payment Methods
We accept cash, Zelle, and credit card payments. A transaction fee between 0.1% and 3% applies to all credit card payments (processed via Square).
1.4 Fraudulent Payments
Any fraudulent payment will result in the client being held responsible for 100% reimbursement of all costs, including civil litigation fees and expenses.
1.5 Toll & Parking Charges
All applicable toll and parking charges will be added to the total fare. For destinations outside Chicago city limits, airport fares will be adjusted accordingly.
2.1 Mandatory Gratuity
A 20% gratuity is automatically added to all charter and airport reservations.
2.2 Additional Stops
Additional pick-up or drop-off locations beyond the original itinerary will incur additional charges based on mileage.
2.3 Overtime & Waiting Fees
Airport Services:
Non-Airport Services:
Driver will arrive 15 minutes prior to scheduled pickup time. A 10-minute grace period from the scheduled pickup time is provided at no charge. After the grace period, $3.00 per five (5) minutes will be assessed.
Example: If pickup is scheduled for 7:00 AM, driver arrives at 6:45 AM. Charges begin at 7:10 AM if client is not ready.
2.4 Intermediate Stops
For charter services with multiple stops, waiting time is charged at $4.00 per five (5) minutes.
2.5 Return Trip for Forgotten Items
If ZTE Executive Transporté or designated vendor must return to the airport, hotel, or residence for items left behind (mobile device, passport, wallet, etc.), an additional charge will be assessed.
3.1 Reservation Confirmation
Reservations will be confirmed via email and text message. Clients will be contacted 24 hours prior to scheduled pickup via their preferred method (email, phone call, or text) as specified in the special request box at booking.
3.2 Cancellation Timeline
Cancellations must be made at least eight (8) hours prior to the scheduled pick-up time to avoid charges. If cancelled with less than eight hours' notice, the client is responsible for the full trip cost.
3.3 Cancellation Method
All cancellations must be made by phone at (773) 660-4170. Email cancellations are not accepted.
3.4 No-Show Policy
After 30 minutes of unsuccessful contact attempts by ZTE Executive Transporté at the agreed pickup location and time, the reservation will be considered a no-show and the full fare will be billable to the client.
For Flight-Related Services:
3.5 Missed or Canceled Travel Plans
If the client's airline flight, train, or event is canceled or missed while the vehicle is en route, the client remains fully responsible for the total cost of the scheduled trip, including round-trip return expenses. No refunds or credits will be issued.
4.1 Capacity & Luggage Limits
Vehicles may not exceed their designated seating capacity under any circumstances.
Excessive Luggage: If there is no prearranged agreement for additional luggage that exceeds the vehicle's capacity, client(s) will be responsible for hiring a second vehicle (Lyft, Taxi, or Uber) at their own expense.
4.2 Safety Compliance
All passengers must adhere to seatbelt requirements per state laws once the vehicle is in motion.
4.3 Child Safety Seats
Parents/guardians are solely responsible for securing rear-facing or car seats. ZTE Executive Transporté will provide required seats upon request. Requests must be made in the special request box at time of booking.
4.4 Prohibited Conduct
The following activities are strictly prohibited:
The chauffeur reserves the right to end service immediately without refund if prohibited conduct occurs.
5.1 Client Liability for Damages
The client assumes full financial responsibility for any damage to the vehicle caused by themselves or their guests during service, including but not limited to:
5.2 Lost Items
ZTE Executive Transporté is not responsible for items left in the vehicle. Clients should check for personal belongings before exiting.
6.1 Mechanical Issues
In the event of a mechanical breakdown during service, a credit will be issued for the affected portion of service.
6.2 Weather & Severe Road Conditions
ZTE Executive Transporté is not responsible for delays or cancellations caused by unsafe weather or road conditions, including but not limited to ice, snow, or inadequate road maintenance.
For charters or fares exceeding 3 hours: If severe weather or road conditions occur en route to or from the destination and temporary housing is required, the client will be billed for temporary housing costs.
6.3 Recommended Travel Time to Airports
Clients must allow reasonable travel time to designated airports:
6.4 Safe Travel Locations
ZTE Executive Transporté will not travel to locations deemed unsafe for the driver. If necessary, ZTE may request to meet the client at the nearest police facility.
7.1 Booking Person Responsibility
The person making the reservation is financially responsible for all charges, even if they are not the passenger. The booking person is responsible for providing accurate client/passenger information.
7.2 Corporate Entity Bookings
Corporate entities with continuous bookings (daily, weekly, or monthly) who wish to contract with ZTE Executive Transporté should contact the owner to establish terms.
7.3 Group Bookings
For group bookings arranged by travel agents or lead persons, the designated individual accepts full responsibility for payment and will ensure payment is made for fare services.
8.1 Commercial Flights
ZTE Executive Transporté monitors commercial flights for delays and adjusts pickup times accordingly.
8.2 Private Flights
For private flights, flight information must be provided by the client. ZTE cannot monitor private flights without this information.
9.1 Service Animals
Service animals are accepted in accordance with ADA regulations.
9.2 Pets
Pets must be secured in carriers and may not affect the driver during operation of the vehicle. Any hazardous incidents will result in an inconvenience fee. Carrier preferred. Client is responsible for any damages per Section 5.1.
10.1 Data Usage
Travel data will only be shared with the booking entity (e.g., corporate clients). No other information will be shared without a legal subpoena.
10.2 Confidentiality
All client information will be kept in strict confidence.
11.1 Insurance Coverage
Insurance information is valid per State of Illinois and City of Chicago mandates.
12.1 Filing Disputes
All disputes must be filed within 24-72 hours of service. Contact the owner via email to schedule a conference to address concerns.
13.1 Mobility Devices
ZTE Executive Transporté can assist with securing mobilization devices but cannot provide additional assistance beyond this. Clients requiring further assistance should seek other services. ZTE does not accept liability for special assistance beyond loading/unloading mobility devices.
By booking a reservation with ZTE Executive Transporté, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
ZTE Executive Transporté reserves the right to update these Terms & Conditions at any time. Clients will be notified of any material changes.
Contact Information:
Phone: (773) 660-4170
1. What services does ZTE Executive Transporte' offer?
We provide premium airport and charter transportation services throughout Illinois, Indiana, and Wisconsin. Our white-glove service ensures personal, prompt, and secure door-to-door tra
Use the “Book Your Ride” link here. We'll collect your pickup/drop-off details, travel itinerary, and any special requests to ensure a seamless experience.
Full payment is due no later than 24 hours prior to your trip. We accept cash, Zelle, and credit cards (4.0% transaction fee applies to credit card payments). All deposits are non-refundable.
Yes, a mandatory 20% gratuity is automatically added to all charter and airport reservations.
Cancellations must be made by phone at least 8 hours before your scheduled pickup time. Cancellations made less than 8 hours prior to pickup will result in full trip cost charges. Email cancellations are not accepted.
Yes, we monitor flight arrivals to adjust pickup times accordingly. We provide latitude for arriving international flights to ensure we're there when you land.
Yes, we monitor flight arrivals to adjust pickup times accordingly. We provide latitude for arriving international flights to ensure we're there when you land.
We track flights and adjust accordingly for arrivals. However, if your outbound flight, train, or event is canceled or missed while you're en route to it, you remain responsible for the total scheduled trip cost.
Yes, we provide a 15-minute grace period. After that, overtime/waiting fees apply: $1.65 per minute for SUV rentals and $2.91 per minute for Sprinter Limo rentals.
